Zero stars really. This includes top brands like MetLife, UnitedHealthcare, and Cigna. Return merchandise must be double boxed with no writing on the manufacturer's box. If you need to return your glasses, if its within the 100 day grace period, you will be given a free return, or a free exchange. The appointment was confirmed. You have the option of replacing your product with another eligible or preferred product at the same or lower price as the original product. Asked me to call corporate line. In the event your product doesn't work as expected, or you'd like someone to walk you through set-up, Amazon offers free . If you dont understand something, dont worry about it, simply write it down in the comments section. Here's what to do when you don't like your new glasses. I find this behavior unacceptable. They were not clear in explaining the procedure. Now ups is investigating but visionworks says they will not replace them if they say its delivered. It was a mad house a bunch of children running everything no one notified me that there wouldn't be an eye doctor there and it would be on a tv. See details. BBB Business Profiles may not be reproduced for sales or promotional purposes. I returned after 3 days - wrong prescription - told it was my fault. I thought the price was good and hope I will be pleased with the glasses. Get kids glasses that are durable and designed to stand up to the activity of sports. Return Policy - davisvisioncontacts.com Really really bad. Complete kids line: The only thing you can do to initiate a return or exchange is to contact the company and request information about their return and exchange process. Heres a familiar situation to a lot of glasses-wearing folks: you bought the perfect pair of glasses through Visionworks, only to realize once they came in that theyre the wrong size. It even worse I can not get an answer as to why I do not have them. Quick question! 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. No moreuse DoNotPays nifty product to jump the phone queue of any companys customer service line. What Everyone Should Know About the Walmart Return Policy, Don't Let the Costco Return Policy Give You a Hard TimeDoNotPay Can Help, All You Wanted To Know About the Ulta Return Policy, Everything You Have Ever Wanted To Know About the Nordstrom Return Policy. Are you tired of dealing with companies and requesting refunds on your own? Step 3: Pick the right return policy clauses. The clerk told me that even though I was within the 100 day perion & the glasses was cheaper by $40 I broke even because Visionworks have to make me some new lens for the correcy script for my eyes. The customer service is terrible and there is no standardized system for tracking orders. Thus, we do not reimburse any return shipping cost.

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