You have more information to provide your IT support, see what they sayyou may have to go to site in order to renew the certificate. 33 0 obj <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 390.63 120.68 402.63]>> 3 0 obj In the app's overview page, select Users and groups and then Add user. (invalid_anc29) If you are getting a prompt for login credentials that seems to indicate that you are communicating with the VPN head end device. I get as far as typing in my credentials and confirming the login in the authenticator app on my phone. what device you using on the head end? I have this same issue with a single User who cant connect to VPN using Cisco Anyconnect, other users can connect its just this one user that cant connect. I have installed Cisco AnyConnect and am trying to access my University VPN (remote-access). You definitely need to identify first if this is authenticating with the local database of the ASA or a remote server. New here? We are changing authentication methods for Anyconnect users on our ASA. endobj Please remember to select a correct answer and rate helpful posts, Customers Also Viewed These Support Documents. endobj <> endobj @mattclemmdrumm it's possible the certificate has expired, as certificates have a lifetime 1-5 years. I am not an expert in IT, so I need your help. 9:30:46 PM Contacting unibn-vpn.9:30:52 PM User credentials entered.9:30:55 PM User credentials prompt cancelled.9:30:55 PM Ready to connect.9:34:37 PM Contacting unibn-vpn.9:34:41 PM User credentials entered.9:34:43 PM User credentials prompt cancelled.9:34:43 PM Ready to connect.9:38:38 PM Contacting unibn-vpn. You should send these to whoever supports your VPN. Prerequisites based on this information - something is wrong on the head end RAS side., your authentication source is not reachable, or the password expired. Not very sure about whther it is a router or ASA Maybe I can check it somewhere in the properties (it is my organization server so I am not currently aware of all those server properties). [2014-10-23 13:06:20] Contacting 77.65.5.226. In the Session Details window, scroll to the AnyConnect Credentials section to see the host, user, and password associated with the active session. endobj After you submit your login information, you'll see the Duo Prompt, where you can choose from your available authentication methods to complete your login. (invalid_anc1) VPN AnyConnect VPN DART Using DART to Gather Troubleshooting Information DART >/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 542.58 174.72 554.58]>> I recently worked with a customer who was experiencing similar issues. They get the following msg. <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 91.68 79.36 103.68]>> AnyConnect can also be used from Terminal. endobj <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 289.32 513.79 301.32]>> 32 0 obj 46 0 obj cisco anyconnect login failed user credentials prompt cancelled

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