Lead Genius / Genius / Technical Expert / Technical Specialist (currently Family Room Specialist). Apple introduces new professional training to support growing IT font-size: 20px; A Genius in the store took it upon himself to transplant the logic board into another phone, at which time the phone was able to power on and retrieve the voicemail, saving it as an audio file as to avoid losing it in the future. In addition to the Genius Bar for hardware repairs, you have more immediate support options. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. Other benefits included stock pay options (up to 10% of your income quarterly at 15% of market value) and discounts, such as 25% off a product once a year, 15% off products for friends and family on three products a year, and an unlimited 10% in-store discount on anything, any time. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . At first I didnt understand why she was so upset about an easily replaceable phone. Test Engineer. (function() { function createPlayer() { OO.ready(function() { RunFunctions.forEach(function(ooyalaFunction) { ooyalaFunction(); }); RunFunctions = [];}); } createPlayer(); }()); Follow Business Insider Australia on Facebook, Twitter, LinkedIn, and Instagram. When a customer needs assistance, you quickly assess their situation. Apple Interview Questions (2023) | Glassdoor $13 / hr. Users can demonstrate their competency with two new exams and earn certification from Apple. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. 283 reviews from Apple employees about working as a Technical Specialist at Apple. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. After submitting my application it was a waiting game. Copyright Genius Bar Reservation and Apple Support Options - Apple margin: 1em 0; An unofficial community to discuss Apple devices and software, including news, rumors, opinions and analysis Refunds. } background-color: #f5853b; You maintain composure and customer focus while troubleshooting and solving issues. Most surprising thing about working at Apple: I would think readers would be surprised to see the energy behind Apple's walls, to know that management is always working on creating a better customer experience. Reason for leaving: I lefT in the summer of 2012 due to an opportune business internship in California. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. width: 1em !important; #secondary .widget .widget-title, #footer-widgets .widget .widget-title, #masthead-widgets .widget .widget-title { What does a Technology Specialist do? Role & Responsibilities

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